669q trusted FAQ: the questions players actually ask

Tap Sign Up, enter your mobile number, choose a password and keep the currency as ৳. You do not need an email address to start. The form takes about two minutes on a phone, and you can walk through the lobby before you deposit anything, so there is no pressure to pay on day one.

Before your first withdrawal the payments team asks for one photo ID: a National ID card, a passport or a driving licence. One clear photo of the front is enough. Review takes about 12 hours. Send it early, on the day you open the account, and your first payout will not sit in a queue waiting for a document.

No. One account per person, per phone number and per wallet. A second account gets flagged during review and bonus money on both is removed. If you have lost access to an old account, ask live chat to restore it instead of opening a new one. Staff can usually recover it after a few identity questions.

৳100, and that is the same for all four wallets. The first deposit also triggers the welcome offer, so a ৳1,000 top-up adds ৳1,100 in bonus, giving you ৳2,100 of playable balance before wagering. Larger first deposits are matched up to ৳7,500.

Around 6 minutes in normal hours. Open the cashier, pick bKash, type the amount and confirm on your phone. If the wallet shows the payment but your balance has not moved after 15 minutes, send the transaction ID to live chat. Please do not send the same amount twice, because a double payment takes longer to sort out.

Most requests are paid in about 29 minutes once they clear. Your very first one takes longer, roughly an hour, because the team checks your ID against the wallet name. After that the queue moves quickly, including late at night and on Fridays when cricket series are running.

৳1,500 minimum per request and ৳170,000 maximum per day on the entry tier. Higher VIP levels raise the daily ceiling, up to ৳470,000 on Ruby; the full table is on the bonus and VIP page. Limits reset at midnight Bangladesh time, so a request sent at 23:50 counts against that day.

Three reasons come up again and again: a wallet name that does not match the account holder, an unfinished bonus, or a first payout with no ID on file. None of these are permanent. Reply to the chat message with what was asked and the request usually clears the same day.

The first deposit is topped up by 110%, up to ৳7,500. A ৳3,000 deposit gives ৳3,300 extra. Later top-ups earn a 9% reload, and slots pay 1.5% daily cashback on top. Each offer is separate: starting one does not cancel the others already sitting in your balance.

Take the bonus amount and multiply by 12. A ৳1,100 bonus needs ৳13,200 in bets before any of it can be withdrawn. At ৳10 to ৳50 a spin that takes a while, so treat a bonus as extra playing time rather than a shortcut to a payout. The progress bar in your account shows what is left.

No. The full lobby, cashier and live chat work in a mobile browser. The app is smaller on data and remembers your login. The current Android build is 3.7.17, about 52 MB, and needs Android 8.0 or newer. It is free and downloads from our own app page, not from a store.

Yes. All 4,600 titles from JILI, Evolution, PG Soft, Ezugi, Habanero, Spribe and KA Gaming load on a phone. Live tables switch to a portrait view, and crash rounds keep the same timer as on desktop. If a table feels slow, close your other tabs before blaming the connection.

Use the 24/7 live chat button on any page. Have your account number, wallet number and the transaction ID ready before you open the chat. For payment problems chat is much faster than any other route, and the team replies in English or Bangla depending on what you write.

Send the wallet transaction ID to live chat. The team can trace a bKash, Nagad, Rocket or Upay payment and either credit the balance or explain why it bounced back. Never deposit a second time to fix a missing balance, because two payments on one deposit take far longer to unwind than one.

Open account settings, choose Playing Limits and pick a daily or weekly cap. A lower limit applies immediately and raising it again involves a short cool-off. Self-exclusion sits in the same menu and closes the account for the period you choose. Both tools are free and do not affect any cash already in your balance.